Privacy Policy

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Last updated: 10 June 2026

This Privacy Policy explains how KNZ Car Removal Pty Ltd (ABN [INSERT ABN]), trading as KNZ Car Removal & Towing (“KNZ”, “we”, “us” or “our”), collects, uses, holds and discloses your personal information. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, requesting a quote, or engaging our towing, car removal or scrap car collection services, you consent to the collection and use of your personal information as described in this policy.

1. The information we collect

The types of personal information we may collect include:

• Your name, phone number and email address;
• Pick-up and drop-off locations, and other details about your job;
• Vehicle details such as make, model, condition and registration;
• Proof of ownership and identification documents where required for car removal or scrap collection;
• Payment-related information needed to process your transaction;
• Any information you provide when you contact us or submit a form; and
• Technical information collected automatically when you visit our website, such as your IP address, browser type, device information and pages viewed.

2. How we collect your information

We collect personal information directly from you when you call us, email us, complete a form or quote request on our website, or deal with us in person. We may also collect information automatically through cookies and similar technologies when you use our website, and in limited circumstances from third parties such as insurers, finance providers or referrers where it is reasonable and lawful to do so.

3. Why we collect and use your information

We collect, hold and use your personal information to:

• Provide quotes and deliver our towing, car removal and scrap collection services;
• Arrange, schedule and complete your job and communicate with you about it;
• Verify vehicle ownership and your identity where required by law;
• Process payments and maintain our business records;
• Respond to your enquiries and provide customer support;
• Meet our legal and regulatory obligations, including record-keeping obligations that apply to dealing in second-hand and end-of-life vehicles in Victoria; and
• Send you service updates and, where you have consented, marketing communications.

4. Disclosure of your information

We may disclose your personal information to:

• Our employees, drivers and subcontractors who carry out your job;
• Payment processors and financial institutions to complete transactions;
• Recyclers, wreckers or disposal facilities involved in car removal and scrap collection;
• Insurers, finance companies or other parties where relevant to your job;
• IT, hosting and software providers who support our website and operations; and
• Government agencies, regulators or law enforcement where we are required or authorised to do so by law.

We do not sell your personal information. Some of our service providers (for example, website hosting or cloud software) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.

5. Direct marketing

We may send you marketing communications about our services where you have consented or where it is otherwise permitted under the Spam Act 2003 (Cth). Every marketing message will include a simple way to opt out, and you can unsubscribe at any time by using the unsubscribe link or by contacting us directly.

6. Cookies and website analytics

Our website uses cookies and similar technologies to help the site function correctly, remember your preferences and understand how visitors use the site. You can disable cookies through your browser settings, although some features of the website may not work as intended if you do.

7. Security of your information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. In the event of a data breach that is likely to result in serious harm, we will respond in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

8. Accessing and correcting your information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We may need to verify your identity before providing access.

9. Retention of your information

We retain personal information only for as long as it is needed for the purposes described in this policy, or for as long as we are required to keep it under applicable laws, including record-keeping requirements relating to vehicle removal and second-hand dealing. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

10. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first using the details below so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone on 1300 363 992.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, and the “Last updated” date above shows when it was last revised.

12. Contact us